Frequently asked Questions

Why are my codes expiring?

Codes are issued as Release (permanent), Annual or Temporary Codes. As a rule, Release Codes are only issued for the Master License. Annual Codes are issued for Additional Keys and Temporary Codes are issued during shipping periods and whilst the sales transaction is being finalised. Release or Annual Codes can’t be issued if there is an outstanding payment or key return pending


Why have I only got temporary codes with my new goods?

Planit will always ship goods with 30 day temporary codes for security reasons, with the appropriate release or annual code automatically sent when appropriate.

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