Online Customisation Sessions
Utilising Planit's SimplyBook System
- Planit has the right to change the Services Team member hosting your session as required. SimplyBook will notify you of any changes that take place.
- Payments are required prior to bookings being confirmed.
- Payment in SimplyBook (Planit's Online Booking System) utilises PayPal and Stripe for processing payments.
- Please be aware that a ‘no show’ to the session will result in forfeiting payments already made.
Reschedule Bookings
- Rescheduling of a session will be accepted up to 1 Week (7 Calendar Days) prior to commencement.
Please contact our office if you need to reschedule within 7 days.
training@au.planit.com or calling 1300 855 411
- Rescheduling within 7 days of a booking may incur a change fee of $75 + GST or a deduction of 30mins of Customer Service Time from your account.
- Rescheduling on the day of a booking, a change fee of $150 + GST or a deduction of 60mins of Customer Service Time from your account.
- Customers that choose to reschedule, future dates for sessions are subject to availability on our SimplyBook Calendar.
- Late arrivals to the session will not have time made up in the future
Cancellations
- Cancellation of a session will be accepted up to 1 Week (7 Calendar Days) prior to commencement.
Please contact our office if you need to cancel a booking within 7 days
training@au.planit.com or calling 1300 855 411
- Cancellations will result in a credit being applied as Customer Service Time to your account.
If the cancellation is under 7 Calendar Days, 30mins may be deducted as a late cancellation fee.
If the cancellation is on the day of the booking, 60mins will be deducted as a late cancellation fee
Planit eCADEMY:
- The Price listed is inclusive of GST as per Australian Law. A receipt of payment will be supplied via Planit eCADEMY and our credit card payment system. Within 3-5 business days, a Tax invoice will be provided
- Users will have 6 months (or 183 Days) to complete the course from the date of enrolling/purchasing
- Planit Cutting Edge Solutions has the right to suspend a user's enrolment if they are found to be using the software illegally
Also found at: planitecademy.thinkific.com/pages/terms
Online Machine Integrations
- Reschedules/Cancellations will be accepted up to 7 business days prior to commencement
- Please be aware that a $300 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 business days or
- Cancellations on the day of an integration will incur a $650 + GST cancellation charge.
- All online machine Integrations are to be paid in full 10 days prior to the commencement of the integration
- Waiting periods apply for the rescheduling of cancelled integration.
- Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit
Onsite Integrations:
- Reschedules/Cancellations will be accepted up to 7 business days prior to commencement
- Please be aware that a $500 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 business days or
- Cancellations on the day of an integration will incur a $1000 + GST cancellation charge.
- In addition to this, fees associated with the cancellation of flights, accommodation & car hire will also be at the customer's expense
- All Onsite Integrations are to be paid in full 10 days prior to the commencement of the integration
- Waiting periods apply for the rescheduling of cancelled integration.
- Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit
In-house Integrations:
- Reschedules/Cancellations will be accepted up to 7 Business days prior to commencement.
- Please be aware that a $400 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 Business days or
- Cancellations on the day of an integration will incur a $650+ GST cancellation charge.
- In addition to this, fees associated with the cancellation of flights, accommodation & car hire will also be at the customer's expense.
- All In-House Integrations are to be paid in full 10 days prior to the commencement of the integration.
- Waiting periods apply for the rescheduling of cancelled integration.
- Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit.
Training through support
- Reschedules/Cancellations will be accepted up to 3 business days prior to commencement.
- Please be aware that a minimum of 30 minutes Customer Service Time deduction applies if rescheduled/cancelled within 3 business days or
Cancellations on the day of a course will incur a 1 hour of Customer Service Time to be deducted