Planit Training Terms and Conditions

Utilising Planit's SimplyBook System

Planit has the right to change the Services Team member hosting your session as required. SimplyBook will notify you of any changes that take place.
Payments are required prior to bookings being confirmed.
Payment in SimplyBook (Planit's Online Booking System) utilises PayPal and Stripe for processing payments.
Please be aware that a ‘no show’ to the session will result in forfeiting payments already made.

Reschedule Bookings

Rescheduling of a session will be accepted up to 1 Week (7 Calendar Days) prior to commencement.

Please contact our office if you need to reschedule within 7 days.
training@au.planit.com or calling 02 8543 6630

Rescheduling within 7 days of a booking may incur a change fee of $75 + GST or a deduction of 30mins of Customer Service Time from your account.
Rescheduling on the day of a booking, a change fee of $150 + GST or a deduction of 60mins of Customer Service Time from your account.
Customers that choose to reschedule, future dates for sessions are subject to availability on our SimplyBook Calendar.
Late arrivals to the session will not have time made up in the future

Cancellations

Cancellation of a session will be accepted up to 1 Week (7 Calendar Days) prior to commencement.

Please contact our office if you need to cancel a booking within 7 days
training@au.planit.com or calling 02 8543 6630

Cancellations will result in a credit being applied as Customer Service Time to your account.
If the cancellation is under 7 Calendar Days, 30mins may be deducted as a late cancellation fee.
If the cancellation is on the day of the booking, 60mins will be deducted as a late cancellation fee

The Price listed is inclusive of GST as per Australian Law. A receipt of payment will be supplied via Planit eCADEMY and our credit card payment system. Within 3-5 business days, a Tax invoice will be provided
Users will have 6 months (or 183 Days) to complete the course from the date of enrolling/purchasing
Planit Cutting Edge Solutions has the right to suspend a user's enrolment if they are found to be using the software illegally

Online Machine Integrations

Reschedules/Cancellations will be accepted up to 7 business days prior to commencement
Please be aware that a $300 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 business days or
Cancellations on the day of an integration will incur a $650 + GST cancellation charge.
All online machine Integrations are to be paid in full 10 days prior to the commencement of the integration
Waiting periods apply for the rescheduling of cancelled integration.
Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit

Reschedules/Cancellations will be accepted up to 7 business days prior to commencement
Please be aware that a $500 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 business days or
Cancellations on the day of an integration will incur a $1000 + GST cancellation charge.
In addition to this, fees associated with the cancellation of flights, accommodation & car hire will also be at the customer's expense
All Onsite Integrations are to be paid in full 10 days prior to the commencement of the integration
Waiting periods apply for the rescheduling of cancelled integration.
Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit

Reschedules/Cancellations will be accepted up to 7 Business days prior to commencement.
Please be aware that a $400 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 Business days or
Cancellations on the day of an integration will incur a $650+ GST cancellation charge.
In addition to this, fees associated with the cancellation of flights, accommodation & car hire will also be at the customer's expense.
All In-House Integrations are to be paid in full 10 days prior to the commencement of the integration.
Waiting periods apply for the rescheduling of cancelled integration.
Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit.

Training through support

Reschedules/Cancellations will be accepted up to 3 business days prior to commencement.
Please be aware that a minimum of 30 minutes Customer Service Time deduction applies if rescheduled/cancelled within 3 business days or
Cancellations on the day of a course will incur a 1 hour of Customer Service Time to be deducted