Customer Care

The financial cost of unplanned downtime can be expensive and lead to additional costs to your business, such as delayed deliveries, lost sales opportunities and even lost customers.

We understand it’s essential to maximise productivity, which is why we offer Customer Care.

  • Help Desk              
  • Customer Service Time        
  • E Support    
  • Software Update Program
  • Webinars
  • Master License Protection
Features & Benefits of Customer Care

  • Help desk is an information and assistance resource that is designed to investigate enquiries. Help Desk provides any Planit customer a single point of contact via a dedicated phone line. Help Desk is a service that is available to all Planit customers across Australia and New Zealand. Our goal is to respond to calls in the shortest possible time using pre-prepared support articles, videos, forum links and various other helpful methods designed to help you find a fast solution.
  • Members of Customer Care can pre-purchase Customer Service Time to use when they need it most. This time can be used for any type of service such as technical support sessions, web rescue, online training and even onsite training. When you need our service or support we have a means of providing that service. You choose how you would like to spend your time and because we value your time as much as we value our own time, any unused Customer Service Time will not expire providing you stay current in the Customer Care program.
  • E-Support is a worldwide online website available to members of Customer Care for their nominated product. E-Support provides a professional self help service. Members can download helpful information including the latest software builds, additional catalogues, Planit partner packages, Tech packages and lots more. Members can use this forum to ask questions, research topics, request new features and communicate with other Planit customers and technicians all over the world.
  • Members of Customer Care are included in the Software Update Program for their nominated product. This program is designed to keep you up to date with the latest software releases of Planit products. Keeping your Planit software up-to-date means your business utilises the latest technology & features whilst protecting the investment you have made in software. As technology & features improve so does your software.  While current in Customer Care you will be subscribed in the Software Update Program entitling you to any releases and maintenance builds of the software for your nominated product.

  • Webinars will be made available only to members of Customer Care. This is a fantastic way of providing members with additional knowledge on our products. A webinar is a presentation, lecture, workshop or seminar that is transmitted over the Web. They are run frequently on various topics based off frequently asked questions and developments in the software.
  • A cornerstone of Customer Care is protecting your investment. This service provides security and peace of mind so that if your master licence is lost or stolen you can apply for a replacement master licence for a small application fee, payable at the time when lodging an application. This service can be offered on additional systems for an additional fee, per licence, payable at the time of joining and/or renewing Customer Care.


For WA, QLD & New Zeland customers, contact your local Planit representative.

Customers in Customer Care call (02) 9544 8815.

To purchase Customer Care email

Customers not in Customer Care call 1902 263 483.

 Customer Care brochure coming soon.


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