Planit Training Terms and Conditions

Onsite Integrations:

  • Reschedules/Cancellations will be accepted up to 5 business days prior to commencement
  • Please be aware that a $500 + GST minimum cancellation fee applies if rescheduled/cancelled within 5 business days or
  • Cancellations on the day of an integration will incur a $1000 + GST cancellation charge.
  • In addition to this, fees associated with the cancellation of flights, accommodation & car hire will also be at the customer's expense
  • All Onsite Integrations are to be paid in full 10 days prior to the commencement of the integration
  • Waiting periods apply for the rescheduling of cancelled integration.
  • Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit

In-house Integrations:

  • Reschedules/Cancellations will be accepted up to 5 business days prior to commencement
  • Please be aware that a $400 + GST minimum cancellation fee applies if rescheduled/cancelled within 5 business days or
  • Cancellations on the day of an integration will incur a $650+ GST cancellation charge.
  • In addition to this, fees associated with the cancellation of flights, accommodation & car hire will also be at the customer's expense
  • All In-House Integrations are to be paid in full 10 days prior to the commencement of the integration
  • Waiting periods apply for the rescheduling of cancelled integration.
  • Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit

Online Fundamentals:

  • Reschedules/Cancellations will be accepted up to 5 business days prior to commencement
  • The re-scheduling of a fundamentals course may impact on future training and/or onsite integration training dates, where applicable.
  • Please be aware that a $250 + GST minimum cancellation fee applies if rescheduled/cancelled within 5 business days
  • Cancellations on the day of a course will result in a forfeit of the amount paid, and a new course will have to be purchased.
  • All training courses are to be paid in full 10 days prior to the commencement of the training course
  • Waiting periods apply for the rescheduling of cancelled training.

 

In-house Fundamentals:

  • Reschedules/Cancellations will be accepted up to 5 business days prior to commencement
  • The re-scheduling of a fundamentals course may impact on future training and/or onsite integration training dates, where applicable.
  • Please be aware that a $350 + GST minimum cancellation fee applies if rescheduled/cancelled within 5 business days or
  • Cancellations on the day of a course will result in a forfeit of the amount paid, and a new course will have to be purchased.
  • All training courses are to be paid in full 10 days prior to the commencement of the training course
  • Waiting periods apply for the rescheduling of cancelled training.

 

Online Installs (Priority Install)

  • Reschedules/Cancellations will be accepted up to 5 business days prior to commencement
  • The re-scheduling of the online installation sessions may impact on future training and/or onsite integration training dates, where applicable.
  • Please be aware that a $250 + GST minimum cancellation fee applies if rescheduled/cancelled within 5 business days or
  • Cancellations on the day of a session will incur a $250 + GST cancellation charge.
  • All training sessions are to be paid in full 10 days prior to the commencement of the training.
  • Waiting periods apply for the rescheduling of cancelled training.

 

Online Machine Integrations

  • Reschedules/Cancellations will be accepted up to 5 business days prior to commencement
  • Please be aware that a $300 + GST minimum cancellation fee applies if rescheduled/cancelled within 5 business days or
  • Cancellations on the day of an integration will incur a $650 + GST cancellation charge.
  • All online machine Integrations are to be paid in full 10 days prior to the commencement of the integration
  • Waiting periods apply for the rescheduling of cancelled integration.
  • Planit will not be liable for any travel related expenses that a customer has incurred in the event of any training being cancelled by Planit

 

Online Modules

  • Reschedules/Cancellations will be accepted up to 5 business days prior to commencement
  • Please be aware that a $50 + GST minimum cancellation fee applies if rescheduled/cancelled within 5 business days or
  • Cancellations on the day of a course will result in a forfeit of the amount paid, and a new course will have to be purchased.
  • All training sessions are to be paid in full 10 days prior to the commencement of the training.
  • Waiting periods apply for the rescheduling of cancelled training.

 

Training through support

  • Reschedules/Cancellations will be accepted up to 3 business days prior to commencement
  • Please be aware that a minimum of 30 minutes Customer Service Time deduction applies if rescheduled/cancelled within 3 business days or
  • Cancellations on the day of a course will incur a 1 hour of Customer Service Time to be deducted
  • Waiting periods apply for the rescheduling of cancelled training.