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New Policy regarding Updating Alphacam

With Alphacam 2017 R2 now released, Planit is taking the time to inform you of an upcoming policy change we must share from Vero Software (Owners of Alphacam).

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As of October 1st, 2017, Alphacam will begin to make changes to 'Back Charges' for businesses that choose not to renew their Customer Care or Software Maintenance Program (SMP).

Under the new policy, all customers who have not renewed and wish to update their software will need to pay a lapse charge as part of getting back up to date.


New Policy

The example below illustrates a Customer who has Alphacam Advanced (valued at $12,750) who is looking to renew their Customer Care contract.

Our Team will be able to calculate what this value would be for your situation.

Last Contract Expiry Date New Charges Total Example
Renewed before Expiry Date Normal Customer Care
$2030
In the Last 3 Months 20% of SMP Back + Customer Care
$2336
Between 3 months
& 1 year ago
1 Year of SMP Back
+ Customer Care
$3560
1-2 Years Ago 2 Years of SMP Back
+ Customer Care
$5090
2-3 Years Ago 3 Years of SMP Back
+ Customer Care
$6620
3-4 Years Ago 4 Years of SMP Back
+ Customer Care
$8150
4 Years or More
Your Software will move into a Sunset state

Those clients who decide not to upgrade will run the risk of losing access to replacement keys or other purchases which could result in halted or interrupted production. After 4 years, Alphacam Software will be moved into a 'sunset' state, meaning it will have no value. Alphacam Door ExampleAdditionally, as with all software, older versions risk encountering problems with any new Microsoft products, computers or machines.

 

Frequently Asked Questions

Why are you doing this?

Like most software developers, Alphacam uses the latest technology available to ensure features are included and the software is compatible to provide the right tools for the modern manufacturer. Alphacam is investing heavily in developing the software in your best interest and want to encourage you to have access to these latest features.

The changes will enable Alphacam to grow the software much further and continue to offer the most value to our customers. We at Planit intend to do our utmost to help our clients through this transition.

If I don’t upgrade, will I still be able to run Alphacam?

Yes.  You’ll still be able to run your version of the software for as long as your computer(s), machine(s) and operating system can support it.  However, should you require any additional keys or licenses, we will no longer have access to your version of Alphacam.  We will only be able to ship the latest version (currently 2017 R2). This includes upgrades, added licences, replacement licences, etc.


Recommended Action

Planit has 3 pieces of advice we are recommending to our Alphacam Customers. As always, our team will talk to you about what is best for your business:

  1. Renew your Customer Care or SMP Contract before it expires
  2. If you are not up-to-date, then we advise now is the time before these back charges are introduced.
  3. An alternative option is to 'downgrade' to a level of Alphacam that may still suit your needs - especially if you have more features than you use.

Cabinet Vision Update OfferTo assist those who need to update now, we have put together an offer to ensure it is affordable to get up-to-date. But it won't last long. Our Offer includes:

  • Update to the latest Version (2017 R2) and protect your investment & save in the long run
  • By joining Customer Care or our Software Maintenance Program - you will receive all releases over the 12 month period
  • Tailor our training options to suit your business' needs. We have online, in-house and onsite training options available.
  • 3 Month Payment Plan, with month 1 being your deposit (Fees Waivered) - This will help with your businesses all important cash-flow.
  • Access to Tutorial Videos and Handy Tips & Tricks Videos to ensure you quickly build your skills in the latest features.
Contact the Team at Planit

Make an investment in 2017 into your business. Ensure you have the right technology in your business to make the most of the opportunities that lie ahead.


Don't miss this Opportunity! Offer ends strictly 5pm, Friday 29th September 2017 (AEST).

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Contact us on the details below to talk to one of our team and
find out the cost for your level of software.

Call us on 1300 855 411 or email csr@au.planit.com 


*Terms & Conditions Apply. Speak to our CSR Team, your Territory Manager or see below for more information

Terms & Conditions

  • Orders must be placed by 5pm COB 29th September 2017 (AEST)
  • Training and Customer Care (or SMP) must be included with the order
  • Parallel Keys are not compatible with Alphacam 2017 R2
  • Offer of Payment Plan is via Direct Debit only
  • No Payment Plan fee applicable
  • Offer of 10% off exGST price for payment in full (as 1 payment) - no other discounts apply
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