Upcoming Meeting - Possible Disruptions
To our valued clients,
We are honoured that you continue to trust us in supporting your business, and as a valued customer, we are letting you know in advance the following information:
Our Services Team are participating in staff development session on Friday 17th November 2017 between 9am and 1pm (Sydney Time). This will affect our normal support services.
Having these Meetings are an important part of Planit’s commitment to improving the skills of our staff, improving our procedures and sharing information within the team. In return, we can then raise our high-quality service and better support your business.
For Support Questions
If you contact our Help Desk on Friday between 9am and 1pm, please ensure you leave a voice mail message. Clearly state your name, company name, contact details and a brief description of your request so we can return your call as soon as we return.
The best method of contact during this time is to contact us via email using email@example.com, please provide details as set out above. These emails will be monitored for any urgent support enquiries. If production has stopped, please note it so we know it is urgent. Our services will be back to normal in the afternoon, with our team contacting customers to follow-up voicemails and emails.
We apologise in advance for any inconvenience caused during this period.
Services Team Leader