Upcoming Meeting - Possible Disruptions
To our valued clients,
We are honoured that you continue to trust us in supporting your business, and as a valued customer, we are letting you know in advance the following information:
Our staff are participating in staff development days on Thursday 7th and Friday 8th September 2017. This will affect our normal operations
Having these Company Meetings are an important part of Planit’s commitment to improving the skills of our staff, improving our procedures and sharing information within the team. In return, we can then raise our high-quality service and better support your business.
Unfortunately, this means a disruption to our normal services.
For Support Questions
If you contact our Help Desk on these days, please ensure you leave a voice mail message. Clearly state your name, company name, contact details and a brief description of your request so we can return your call as soon as we return. Urgent cases will be contacted on Friday 8th September and general questions will get a reply on Monday 11th September.
The best method of contact during this time is to contact us via email using firstname.lastname@example.org, please provide details as set out above. These emails will be monitored for any urgent support enquiries. If production has stopped, please note it so we know it is urgent. Our services will be back to normal on Monday 11th September, with our team contacting customers to follow-up voicemails and emails.
For our Sales Team
Please email email@example.com These emails will be returned to upon our team returning on Monday 11th September.
For Label Orders
We may experience a short delay with shipping during this period. To place an order, please complete our Label Order form and email back to firstname.lastname@example.org
Download a Form here
Our website and eSupport services will not be interrupted during this time.
We apologise in advance for any inconvenience caused during this period.
Director of Operations