Supporting your business towards greater success

Planit is committed to providing our customers with the support and service they need, to ensure they can maximise the benefits from their software investment.

Planit understands the tough business environment you operate in, so we have developed a range of Flexible Customer Service options, designed to give your business the support it needs to continue to operate efficiently and effectively.

Have peace of mind knowing you are backed by the experience of our Support Team; just one of the reasons why Planit are market leaders, and a trusted solutions provider, within the Australian wood-working industry.

 

Benefits of SMA

Our new Software Maintenance Agreement, or SMA, is the easiest way of ensuring customers stay current and supported with CABINET VISION by keeping their software up to date with the latest version and connecting them to the global CABINET VISION community. SMA includes the essentials required to maintain our customers software systems. This gives the control back to our customers to choose how they would like to be further supported by Planit via the additional methods from our Flexible Customer Service options.


Help Desk

Cabinet Vision powering Australian Business

SMA members receive diagnostic phone support with they call our Help Desk team in Australia. Help Desk has access to current data, knowledge-based articles, videos, and the latest links at their fingertips, so you receive a faster response.

eSupport Global Forum

CABINET VISION Minimum Computer Recommendations

SMA members have 24/7 access to this global forum. The eSupport Forum allows CV users to network with other users and get advice or ask questions, as well as providing access to a variety of downloads only available on eSupport.

Build Updates and New Versions

CABINET VISION Minimum Computer Recommendations

SMA keeps your business using the latest technology and features to ensure you maximum the investment you have made in software. SMA members receive download links to the latest build updates, as well as receiving New Versions that may be released within their membership contract dates.

Licence Protection

CABINET VISION Software Licencing

SMA allows you to have peace of mind by knowing your licence is protected in the event of theft, accidental damage, or fire. SMA provides Licence Protection for all licences, provided that they are a CLS Hexagon Licence and not Legacy Licences.*Conditions Apply





























Additional Customer Service Options

At Planit, we understand that every business is different and not only our industry, but the world is constantly evolving. To ensure we can deliver the best possible assistance to our customers in our ever-changing environment, we have introduced a variety of methods to give customers flexibility when it comes to receiving CABINET VISION education and support.


Planit eCADEMY

Planit eCADEMY is our online eLearning Platform designed to give customers flexibility to build their skills and knowledge of CABINET VISION. The benefit of Planit eCADEMY is users can learn at their own pace in their own time with interactive videos, quizzes and projects; with the aim to keep you engaged. 

Online Customisation

Customer Service Time can be used for technical support sessions, web rescue (remote access), customisation or training so you can choose the service that your business needs.

Customer Service Time

Exclusive access to our live online webinars and interactive workshops covering a variety of topics based on product features, new functionality and areas of interest. These sessions bring the information to you.

Tutorials

Exclusive access to our live online webinars and interactive workshops covering a variety of topics based on product features, new functionality and areas of interest. These sessions bring the information to you.



 

 




 

 















 

Commonly Asked Questions

What does SMA stand for?

SMA is short for Software Maintenance Agreement

How much does SMA cost?

Each SMA contract will be calculated at 10% of the value of your total CABINET VISION system.

Does SMA include Technical Support?

No. Level 2 Technical Support requires you to have Customer Service Time which can be purchased from our online store when required.

How much does Software Maintenance Cost?

It depends on your the configuration of your software and licences, due to the variations of the features available in each, as well as how many licences you own. Consideration is taken into account for Customer Service Time, Software Updates and Licence Protection for all Licences.

Do I really need Software Maintannce?

Yes. It is recommended to always have Customer Care alongside your products, to ensure you are always up to date and able to be supported efficiently.

Is there an alternative to SMA?

If you became a Planit Customer after October 1st, 2020 then no, there is no alternative contract to SMA. If you were an existing Planit Customer before October 1st, 2020 then yes, the alternative option to SMA is the Grandfather contract. However this is only available if you met the conditions for the Grandfather contract when it came into play in October 2020.

What is the Grandfather contract?

The Grandfather is a new agreement available to previous CABINET VISION customers (before October 1st 2020) providing the following conditions are met: The customer you must have a current, active SMP or Customer Care contract, and the contact is renewed annually.

This new agreement is what was effectively our old SMP contract, and it includes New Versions, Build Updates, Help Desk, eSupport. This contract does not include any Licence Protection. You run the risk of not being up to date with your software and not having access to the latest and best features. Being out of date also means that your software could potentially become sunset and if you don’t have insurance on your licence you run the risk of having to buy again. In addition, current versions are matched to work with the current version of Windows & associated hardware. Old versions are not updated to work on newer versions of Windows & developments made in hardware. 

What happens if I don’t get SMA?

You run the risk of not being up to date with your software and not having access to the latest and best features.

Being out of date also means that your software could potentially become sunset and if you don’t have insurance on your licence you run the risk of having to buy again. In addition, current versions are matched to work with the current version of Windows & associated hardware. Old versions are not updated to work on newer versions of Windows & developments made in hardware.

SMA gives you peace of mind that your software is always current and your licence protected.

Can I add other Customer Service options to my SMA or Grandfather contract?

Customer Care and SMP contracts became retired as at October 1st 2020.

Guided by Hexagon/CABINET VISION, Planit introduced a simpler method of supporting customers when it comes to maintaining their software, which is SMA, to enforce only the essential features needed to maintain a current and supported system.

What if I still have a Customer Care or SMP contract?

If you have a current, active Customer Care or SMP contract, the benefits of those contracts will still be honoured until your current contract expires.

On conclusion of your Customer Care or SMP contract, you will have the option to join either the new SMA or take advantage of the Grandfather contract.

For more information regarding Software Maintenance, please contact your Account Manager to discuss

Contact the Planit Cutting Edge Solutions Team